Custinox Cross-Border E-commerce Shipping Policy

Welcome to Custinox, where we strive to bring you the best cross-border shopping experience possible. Our Shipping Policy is designed to ensure that your purchases arrive safely, on time, and with complete transparency. Here's a detailed overview of our shipping practices:

1. Shipping Methods

• Standard Shipping (10-20 days): $7.99 postage.
• Fast Shipping (7-15 days): $11.99 postage.
• International Expedited Shipping: $15.99 postage.

2. Shipping Costs

• Shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping destination.
• During checkout, you will be able to see the estimated shipping cost for your order before completing your purchase.
• Please note that customs duties, taxes, and other fees imposed by your local authorities are not included in our shipping costs and are the responsibility of the customer.

3. Order Processing Time

• Once your order is placed, it typically takes 1-3 business days for us to process and prepare it for shipment.
• During peak periods or special promotions, processing times may be longer. We apologize for any inconvenience this may cause and appreciate your patience.

4. Tracking Your Order

• For most expedited shipping options, you will receive a tracking number via email once your order has been shipped.
• You can use this tracking number to monitor the progress of your shipment on the carrier's website.
• If you have any questions or concerns about your order's status, please feel free to contact our customer service team for assistance.

5. Shipping Destinations

• Custinox ships to most countries worldwide. However, there may be restrictions or limitations on shipping to certain destinations due to customs regulations, shipping restrictions, or other factors.
• If you are unsure whether we ship to your country, please check our website or contact our customer service team for more information.

6. Returns & Exchanges

• In the event that you need to return or exchange an item, please refer to our Return Policy for instructions on how to proceed.
• Please note that return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part.

7. Customer Service

• We value your satisfaction and are committed to providing excellent customer service.
• If you have any questions or concerns about our Shipping Policy or your order, please don't hesitate to contact our customer service team. We're here to help!

Conclusion

At Custinox, we understand that shipping is a crucial part of the cross-border shopping experience. That's why we've designed our Shipping Policy to be transparent, flexible, and customer-centric. We hope that this information helps you make informed decisions about your orders and that you enjoy your shopping experience with us.